Shipping policy

- Delivery dates will be determined based on delivery mode chosen upon placing your order. Please note that those dates are estimated dates that can vary according to shipping companies’ backlog.

- All orders are processed on average within 6-12 business days. Orders are not shipped or delivered on weekends or public holidays. (Any delays that are caused by the shipping company aren't under our responsibility) 

- Once your order has been out of delivery, you will receive an email confirming the shipment. 

- Unexpected delays may occur due to factors beyond our control, such as government regulations, weather conditions, or courier delays. We appreciate your patience and understanding in such cases.

- If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier may contact you for a rescheduled delivery. Additional charges may apply for repeated delivery attempts or address changes after dispatch.

- If you choose priority shipping & your order is late (6-8 working days) we refund you 50 EGP (extra priority fees) however this doesn't apply that your order may be refunded for this delay, for more details on refunds please check our refund policy

International orders

- Orders shipped outside Egypt may be charged customs duties, import taxes (such as VAT) or handling fees when they arrive in your country.

- These charges are set by your country's customs authorities, not by Picskis. They depend on your country's rules and the value of your order, and they are not included in our product prices or shipping fees.

- Any customs charges are paid by the recipient, usually to the courier on delivery. Picskis has no control over these charges and is not responsible for them, so we can't cover, reduce or refund them.

- Customs checks may also add a few days to delivery. These delays are outside our control.

- If a package is refused or not collected because of customs charges, the order can't be refunded.